Lee Irvin Parts Director

Peruzzi Toyota: Lee, what is your title here at Peruzzi Toyota and how long have you worked here?

Lee: I am the Parts Director.  I manage all aspects of the Parts business here at Peruzzi.  We provide parts to our customers through service and to businesses through wholesale.  We also have a state of the art parts and accessory website www.ptsmotorworks.com.  I have been with the Peruzzi Group for 2 years and in the parts and service business since 1978 so 31 total.

PT: Where in the Hatfield area do you live?

Lee: I was born and raised in the Doylestown area and have lived in Chalfont, PA since 1993.          

PT: What are you hobbies?

Lee: I am an active cyclist, riding approximately 6,500 miles each year.                       

PT: What type of car do you drive? Why?

Lee: I have a 2008 Scion XB.  It has room for the kids and drives like a go-cart.

PT: What’s your favorite restaurant?

Lee: Borghi’s in Chalfont, if you haven’t been there for brunch it is the best.  The seafood pancakes are awesome.

PT: What is in your CD player or on your ipod right now?

Lee: I have Queen, Sheer Heart Attack in my CD player right now.

PT: What is the last movie you watched?

Lee: The last movie I watched was Lord of the Rings – Return of the King.

PT: Do you have any children? Pets?

Lee: No pets just 2 wonderful daughters.

PT: What is one thing people would be surprised to know about you?

Lee: People are always shocked when I tell them I’m 48 years old.

PT: What’s the best thing about working for Peruzzi Toyota?

Lee: The best part about working at Peruzzi Toyota is the support I get from our President/GM.  He really lets me follow my vision to create one of the best Parts Departments in any dealership around.

Peruzzi Toyota's Parts Department

Peruzzi Toyota: Eric, what is your title here at Peruzzi Toyota and how long have you worked here?

EE: I am an Internet Sales Manager, my main focus is to help the customers that contact us through the Internet by answering questions and helping them find the vehicle that is right for them.  It seems more and more customers everyday contact us through the Internet since it really is a easy way to buy a car.  I have been with Peruzzi for about 2 years.

PT: Where in the Hatfield area do you live?

EE: I live in Jamison, PA and I always tell people its near Doylestown because they have heard of Doylestown and not Jamison.

PT: What are you hobbies?

EE: My hobbies would basically consist of any sport, especially golf.  I also like to go down to the shore and play poker with my friends.

PT: Have you recently celebrated any milestones i.e. birthday, anniversary?

EE:I just turned 23 two weeks ago on February 4th.

PT: What type of car do you drive? Why?

EE: I drive a 2009 Corolla S because I totaled my 1997 Jetta one night and I knew I needed something reliable and affordable.  It was a no-brainer to purchase it when I did.

PT: What’s your favorite restaurant?

EE: Probably The Melting Pot, or a great  steak house.

PT: What is in your CD player or on your ipod right now?

EE: If you shuffled my ipod right now it could start at Dave Matthews, then go to Phil Collins, then maybe Bob Marley.  Its quite and eclectic mix on there.

PT: What is the last movie you watched?

EE: The last movie I watched was Pineapple Express with Seth Rogen and James Franco.  I was laughing the whole time.

PT: Do you have any children? Pets?

EE: I don’t have any children or pets, but I would like both some day.

PT: What is one thing people would be surprised to know about you?

EE: My whole family except for my father lives in other parts of the country.  My mom, step dad and grand mom all live in Florida.  My brother lives in Denver.  I have Aunts Uncles and Cousins in Detroit.  And finally my stepbrothers live in Colorado, New Jersey, and Wisconsin.

PT: What’s the best thing about working for Peruzzi Toyota?

EE: The best thing about working here is the people and friendships we make.  I don’t feel like we are at work sometimes.  To be honest we might have too much fun and it always seems like I’m in the middle of it.  But when it comes down to business, we all know how to be serious and help people find their new Toyota.  Cause in the end, we are all here to sell cars and make people happy.

Jim Kooser Master Tech at Peruzzi Toyota

Peruzzi Toyota: Jim, what is your title here at Peruzzi Toyota and how long have you been with us?

JK: I am a Master Diagnostic Toyota Technician and a ASE Certified Master Technician.  I have been with Peruzzi Toyota for 19 years.

PT: Where is the Hatfield area do you live?

JK: I live in Pennsberg, PA.

PT: What are your hobbies?

JK: I spend most of my time time when I’m not at work with my 7 year old daughter.  I also enjoy water gardening and have built quite a few ponds for my friends. 

PT: What’s in your MP3 or CD player right now?

JK: James Taylor

PT: Do you have any pets?

JK: We have two cats.

PT: What’s the one thing people would be surprised to know about you?

JK: I was a race car driver back in the mid 80s to early 90s.

PT: When you were a kid, what did you want to be when you grew up?

JK: I wanted to be a pilot and still love aviation.

PT: If you could travel anywhere in the world where would you go?

JK: I would take my family to China.

PT: What’s the best thing about working at Peruzzi Toyota?

JK: It has the be the sense of family I have established with my co-workers and the customers I have serviced over the past 19 years.

PT: Pat, how long have you worked as an Assistant Service Manager?

PJ: I started with Peruzzi in 2002 as an ASE Certified Technician.  From there I moved into the Parts Department and then into my current roll Assistant Service Manager.

PT: Where in the Hatfield area do you live?

PJ: I live Richlandtown Bucks County, which is just north of Quakertown.

PT: What are your hobbies?

PJ: My wife and I are “Foodies” always in search of the next great restaurant. If you know of any please make sure to tell me next time you are in.  Also I am an avid mountain biker.

PT: What’s in your MP3 or CD player right now?

PJ: Bruce Springsteen Live 75-85

PT: Do you have any pets?

PJ: We have a Siberian Husky named Sasha.

PT: What’s the one thing people would be surprised to know about you?

PJ: I hate bridges.

PT: When you were a kid, what did you want to be when you grew up?

PJ: A race car driver.

PT: If you could travel anywhere in the world where would you go?

PJ: I can’t decide either Figi or Australia.

PT: What’s the best thing about working for Peruzzi Toyota?

PJ: The loyalty and friendship that has been established with co-worker and customers over the years, as well as the opportunity to add new ones everyday.

PT: Ryan, how long have you worked as the Toyota New Vehicle Manager?

RA: I started with the organization in 1995 and was there until 1997. I got out of the automotive industry for 4 years and was a network administrator at an environmental company until 2001.  I’ve been a sales manager since then, and I’ve been back with the Peruzzi Organization since 2005.

PT: Where is the Hatfield area do you live?

RA: I live in Telford, which is in Montgomery County.

PT: What are your hobbies?

RA: I mostly spend my time with my wife and son. I consider that my main hobby. I also enjoy movies and time outdoors.

PT: What’s in your MP3 or CD player right now?

RA: Actually, since I’ve gotten satellite radio that’s all I listen to.

PT: Do you have any pets?

RA: We have a cat named Nina.

PT: What’s the one thing people would be surprised to know about you?

RA: I don’t follow any professional sports.

PT: When you were a kid, what did you want to be when you grew up?

RA: A professional skateboarder.

PT: If you could travel anywhere is the world where would you go?

RA: Probably Italy, although I hear Alaska is a great vacation.

PT: What’s the best thing about working for Peruzzi Toyota Scion?

RA: The sense of family we have created at the dealership. We strive to make sure all of our customers and employees know that they are the most important part of our business. Ryan can be reached at raddeo@peruzzi.com or 877-545-2111.

Andrea Filippi is one of our Internet Sales Coordinators here at Peruzzi Toyota.  She is our senior coordinator and has been with our Internet Department for a year and a half.  Andrea is well versed in helping our customers do their research to find the right vehicle for their families. She loves her 1996 Toyota Corolla and it’s still going strong with 161,000 miles on it!!!!

Peruzzi Toyota: What do you like best about working in our Internet Sales Department?

Andrea: I like the fact that I meet different people from all walks of life each day and I love to see people’s smiles when they leave in their new car.

PT: We talk a lot about customer service here at Peruzzi Toyota, what does the Internet Department do to ensure their customers receive first class customer service? 

Andrea: We want our customers to feel welcome here and treat them like family. We make sure we provide our customers with all of the information they need right away.  Also we offer an online value package that can save our customers a lot of money over the lifetime of their vehicle. 

PT: How do you help customers find the right vehicle for them?

Andrea: I try to gather information on what they are looking for and then suggest vehicles based on the price range or style they are looking for.

PT: Can you tell me about a time one of your customers told you they had a great experience here at Peruzzi Toyota?

Andrea: I had one customer that I spoke to weekly for about four months who really wasn’t sure what Toyota she wanted.  I emailed her a lot of information and vehicle comparisons to save her time because she had young children and a busy work schedule.  She told me that all of that information was very helpful because she would never have had the time to go out and spend hours shopping for a vehicle.  We were able to pretty much do the whole deal over the phone and she only had to come in to sign her paperwork and take delivery of her new Camry.

 Andrea can be reached @ afilippi@peruzzitsofhatfield.dealerspace.com

Every few days we are going to spotlight an employee here at Peruzzi Toyota Scion so our customers can get to know our staff a little better.  If you have worked with or would like to work with the employee we highlight please leave a comment below.

We would like to take a moment to introduce one of our Internet Sales Coordinators at Peruzzi Toyota.  Diane Radick has been a coordinator in the Internet Sales Department for about a year now and I recently had an opportunity to sit down with her and ask her a few questions. 

Peruzzi Toyota: What do you like best about working in our Internet Sales Department?

Diane: I like working with our customers and being able to help them find the best vehicle to suit their needs.

PT: Do you think it is easier for customers to purchase a vehicle with the help of the internet?

Diane: Yes definitely, customers have an easier way of finding out all the information they need and the Internet Department is ready to handle their requests.  The internet has made it much easier for customers to gather the important information they need to make a decision.

PT: What are the ways a customer can contact you to save them time in the purchasing process?

Diane: They can email or call, but we also have an instant messenger on our website that they can use anytime to contact us instantly.  We can also text vehicle listing directly to a customer’s cell phone.  We can pretty much facilitate the purchase process from A to Z and reduce the time a customer spends at the dealership.

Diane and her family live locally in the Hatfield area.  Her oldest son is a star baseball player for North Penn High School and is heading off to college next year.  Her younger son plays basketball and is very interested in japanimation and graphic arts.  Diane can be reached @ dradick@peruzzitsofhatfield.dealerspace.com